Liana Ziegler
I’m so glad you’re here! Please take a look around to learn more about my background, skills, and experience.
If you’d like to connect or have any questions, feel free to reach out!
About Me
At Biola University, I studied business with a concentration in analytics and developed a strong interest in creative work and communication. I enjoy finding patterns, telling the story behind the numbers, and connecting with people in a way that makes them feel seen and heard.
Since I was 16, I’ve worked in customer service roles that taught me how to stay calm under pressure, act quickly in busy moments, and truly listen before offering solutions. More recently, my experience as a bank teller has sharpened my observational skills and deepened my desire to serve others with thoughtfulness and integrity.
I’m passionate about combining my analytical background with my love for writing and creative problem-solving. I’m excited to keep learning, creating, and connecting with others through meaningful work.
Resume
Bank Teller
Framingham, MA | May 2023 - Jan 2025
Delivered personalized service to 300+ regular customers and maintained high transaction accuracy
Flagged Fraud, issued certified checks ($115K+), and safeguarded secure access protocols
Collaborated with team members to ensure smooth operations during peak hours
Supermarket Cashier
Framingham, MA | Seasonal 2021-2022
Handled high-volume transactions with speed and accuracy.
Provided friendly and professional service to resolve customer issues
Theater Concessions Team Member
Marlborough, MA | 2019
Sold tickets, served food, and supported team goals
Banking Internship
Since May 2023, I’ve worked as a bank teller at Middlesex Savings Bank, serving customers across the greater Boston area.
In this role, I’ve gained hands-on experience in fraud prevention, financial operations, and customer service.
This role has sharpened my attention to detail, strengthened my communication skills, and deepened my desire to help people feel supported, safe, and cared for in every interaction.
I’ve especially loved building trust with customers through consistent, thoughtful service.
Projects
As part of a semester-long project in Strategic Management, I collaborated with a six-person team to evaluate JetBlue Airways’ internal culture and its impact on customer experience and retention.
We conducted extensive research, developed a culture improvement initiative (“Keep the Blue”), and presented our recommendations to a panel of executives and CEOs.
Our proposal outlined a potential $210M net gain through improved employee engagement and service quality.
In this paper, I reflect on the balance between power, leadership, and humility in the workplace.
Drawing from Timothy Keller’s Counterfeit Gods, I explore how servant leadership aligns with biblical values and how I hope to lead others with integrity and attentiveness.
In this short video, I share the kind of leader I hope to become: one who leads with patience, humility, and a commitment to listening. Rooted in my faith and personal experience, this talk reflects my desire to serve others well, celebrate small wins, and influence with steadiness and grace.
Contact me
liana.ziegler@biola.edu